Introduction
Your privacy is of the utmost importance, we are therefore committed to safeguarding your personal information. That starts with helping you understand our privacy practices.
This statement describes the personal information we collect, how it is used and shared, your choices regarding this information and applies to any users of our services.
Any reference in this statement to information or personal information is to “personal data” as defined under the General Data Protection Regulation.
Who are we?
We are a private holiday company, who let out properties to guests either through our website directly or through 3rd party companies, such as Airbnb, Booking.com and VRBO.
The personal information we collect
We collect the following categories of information:
- Personal information you provide
For example, this information may be collected when you:
- Contact us about any of our services
- Enquire about, book or review a holiday or other service
- Calculate your travel distance from a property
The type of information we collect from you may include your name, email address, phone number, postal address and car registration.
We may ask for information such as the names and ages of guests in your party, some of whom may be under 18, this is to help us tailor your holiday specifically for you – for bed configuration or what to put in guest packs. If you provide us with information for anybody under the age of 18, you maybe asked to confirm that you are their parent or guardian and you agree to us handling their personal details.
- Information created when you use our services
The following types of information are created when using our services:
How we use your information
Our main purpose in collecting your personal information is to provide you with the services you requested and those which we believe will improve your experience with us.
We may use your information in the following ways:
Providing services and features
- Show you recently viewed, wishlisted items or saved searches.
- To assist you when you contact us
- Monitor and improve our services
- To perform functions and services otherwise described to you when we collect your information
To fulfil a contract
When you use our services, for example booking a holiday or letting your property through us, we will need you to supply us with specific information required to fulfil a contract or related contracts, such as the contract created between the property owner and guest. If you refuse to supply part or all of this information, we may not be able to fulfil these contracts.
Research and development
We may use the information we collect for testing, research, analysis and product development. This allows us to gain better market insights, improve and enhance the safety and security of our services and to develop new features and products. It also enables us to track the performance of our website and the content within it.
Marketing communications & advertising
We may communicate with you about our products, services, promotions and news or, where applicable, relevant third parties’ services.
We may also provide you with relevant advertising and content about our services through third party providers as well as tracking performance of this advertising. For information on how to opt out of this advertising, please see ‘Choice & Transparency’ below.
Legal proceedings and requirements
We may use the information we collect to investigate or address claims or disputes relating to your use of our services, or as otherwise allowed by applicable law.
Information sharing and disclosure
We always treat your data with sensitivity and keep it secure. At times we share your information with others where it is either necessary to perform our services to you, where we are required by law to disclose information or where you have given your consent to share information.
Other parties that we share your data with include:
With relevant authorities
For legal reasons or in the event of a dispute we may share your information when required or allowed to do so by law. For example, if you use another person’s credit card, we may be required by law to share information with that credit card holder, including holiday information.
With your consent
We may share your information other than as described in this statement if we notify you and you provide your specific consent for this purpose.
Choice & transparency
Accessing and Correcting Your Information
You can edit the name, phone number, postal address and email address within your account (where applicable) or by contacting us directly.
Marketing Opt-Outs
You may opt-out of receiving marketing communications from us by contacting us at info@cotswoldholidaybreaks.com.
Your rights
You have the right to ask us to provide you with the personal information we may hold for you and what we are using this information for. This is known as a “Subject Access Request”. You also have the right to request that we delete your personal information. Upon receipt of such requests we will endeavour to respond to you as soon as possible, but at least within one month.
If you believe the personal information we hold for your is incorrect, please let us know and we will rectify this as soon as possible.
If you would like to exercise these rights, please contact us at info@cotswoldholidaybreaks.com.
If you are not happy with the manner in which we have used your personal information you have the right to complain to a statutory authority, in the UK this would be the Information Commissioner’s Office.
Updates to this statement
We monitor and review our privacy statement regularly. If we make significant changes we will endeavour to notify you through the website or through others means, such as email.
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